FAQ

Yes, pick-up is possible without costs, there is no minimum order size. Orders placed via the webshop before 10:00 can be picked up the same day from 13:00. (only full boxes possible) Orders placed after 10:00 and before 13:00 can be picked up the next morning from 8:00. Orders placed between 13:00 and 17:00 can be picked up the next day between 13:00 and 17:00.

Yes, it is possible to request a morning or afternoon delivery from the shopping cart. With a morning delivery, the delivery will generally be between 8:00 & 13:00. With an afternoon delivery between 13:00 & 18:00. Please also indicate if we can be there earlier than 8:00. A transport surcharge of € 25.00 will be charged for a morning or afternoon delivery.

In the webshop (after logging in) you have the possibility to create different order lists yourself. You can add the products to your order list by clicking the 'star' next to a product. Then you can choose 'Create order list' or add to an existing order list.

After logging in, you can navigate to 'My orders' via 'My account' to view your previously placed orders. It is also possible to reorder 1 of these orders. You will only see orders that were ordered via the webshop.

Yes, via the ‘Quick order’ function in your ‘My account’ you can enter article numbers with the desired quantities.

Yes, from the shopping cart it is possible to give your own reference to the order. This reference will eventually also appear on your invoice.

Yes, from the shopping cart it is possible to add a comment to your order. Please indicate which item you would like to receive a sample bottle of.

After logging in, you can see for each product whether it is in stock, limited available or not available. If it is not available, you can enter your email address and you will receive an email when the product is back in stock.

Yes, as long as you have not confirmed the order, you can still add to the shopping cart later. It is also possible to save different shopping carts to add to and continue later.

Companies that sell Biodynamic products may be subject to the obligation to enter into a license agreement with DEMETER. For more information about this obligation, and to investigate whether you are subject to this obligation, we would like to refer you to the website of Demeter (https://stichtingdemeter.nl)

Since 2021, retailers selling organic products may be required to obtain certification from Skal Biocontrole. This ensures that the entire chain, from producer to consumer, is monitored by Skal. As a result, consumers can trust that products sold as organic are genuinely produced organically. The certification requirement may apply to physical points of sale, such as retail chains, independent shops, and market stalls. Online stores may fall under the obligation for registration and/or certification. To make sure whether your business is also required to obtain certification, we kindly refer you to the SKAL website (https://www.skal.nl/toezicht/certificatieplicht). This helps you avoid potential issues and fines.

After you have logged in and clicked on an article you will arrive at the product detail page. Click on the photo to enlarge it. After that you can choose to download the image by right-clicking on it.

The * refers to the following text in the wine description; NOT INTENDED FOR ONLINE SALES! This means that this wine may not be offered online.

Despite the great care we take with your order, it can happen that the wrong product has been taken. Therefore, check your order carefully for the correctness of the product after receipt. Report any deviations directly to our Sales Support department. The Sales Support department can be reached on tel. 0180-635 135 or send an email to sales@deltawines.eu

In case of a deviation in taste, we would like to hear this as soon as possible. When reporting, please give us the lot code of the product, so that we can also perform an internal check. You can report any deviations in taste to your account manager or to the Sales Support department. The Sales Support department can be reached on tel. 0180-635 135 or send an email to sales@deltawines.eu

Once you have logged in, you will see the current prices, including any promotional prices and your own prices that you have agreed with your account manager.

You cannot change this yourself, but our Sales Support employees can assist you with this. They can be reached on tel. 0180-635 135 or send an email to sales@deltawines.eu

We do not have an integrated payment function in the webshop (yet). We use a payment term of 14 days. After receiving the invoice, you can transfer the bill yourself or you can use automatic collection. If you want to use this, you can indicate this to our financial administration via; administration@deltawines.eu

Yes, free home delivery is provided for a minimum order of €1,000 (excl. VAT). For orders with an order value (excl. VAT) between €600 and €1,000, a surcharge of €30 per pallet is charged. For orders with a value lower than €600 (excl. VAT), a surcharge of €55 is charged. For deliveries with regular transport, we apply a minimum order size of 10 outer boxes.

Yes, it is possible to request a morning or afternoon delivery from the shopping cart. With a morning delivery, the delivery will generally be between 8:00 & 13:00. With an afternoon delivery between 13:00 & 18:00. Please also indicate if we can be there earlier than 8:00. A transport surcharge of € 25.00 will be charged for a morning or afternoon delivery.

It is possible that a product is missing or that something happened during transport. We will gladly solve it for you, so please report it as soon as possible. Please contact the Sales Support department, they can be reached on tel. 0180-635 135 or send an email to sales@deltawines.eu

When you provide us with a new delivery address, we will check whether we can unload there in an acceptable manner with our available means of transport. Since this will be estimated based on Google Maps, it is still possible that unforeseen problems occur during the actual delivery. In that case, we will let you know and look for a solution together.